Nigerian Electricity Regulatory Commission and the Federal Competition and Consumer Protection Commission (FCCPC), have developed an electricity complaints app that will offer a timely response to customers’ challenges.
At a meeting to seal the deal in Abuja last week, NERC chairman Engr Sanusi Garba emphasised that the new pact intensifies NERC partnership with the Federal Competition and Consumer Protection Commission (FCCPC).
He stressed that the app is a step to ensure improved service delivery to electricity consumers nationwide, promising that it would end the reign of clashes and disagreements between consumers and electricity providers.
“I think the most prevalent complaint we have in the sector today is the issue of remittance, estimated billing, lack of service completely, or its inadequacy and so on.
“And all these can be tied to the legacy issues that the industry has been battling with, and also what the reform agenda was intended to address.” Garba stated.
In his own comments the executive vice chairman of FCCPC, Babatunde Irukera, said the partnership with NERC points at how the industry will be regulated from a consumer protection standpoint and a competition standpoint.
According to him, the new partnership would also ensure that the huge number of complaints received daily by the Nigerian Electricity Regulatory Commission was satisfactorily dealt with.
In her own comment during the event, NERC commissioner consumer affairs, Aisha Mahmud, said the partnership would ensure that both agencies, with customer-centered mandates, would synergize and deliver on objectives and promises.
By Chibisi Ohakah, Abuja
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